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招行信用卡用了一年 才知密码“形同虚设”

来源:中国网 小编:朱岳 2013/01/30

  招行信用卡用了一年 才知密码“形同虚设”

  缘起

  用了一年的招行信用卡,在最近消费时才发现,一直以来输的密码“形同虚设”,自己的卡根本就不需要密码。

  质疑

  持卡人不解:激活时明明已经设了密码,怎么交易时又不用了?万一我的信用卡丢失了,那不是谁都可以刷?

  说法

  招行信用卡客服人员解释:很可能在激活信用卡时,忽略了对交易密码的设置,没有开通“消费凭密功能”,所以在刷卡交易时,并不用输入密码确认消费。

  消费者

  输了一年的密码竟是“虚设”

  2011年12月,市民黄小姐在招商银行工作人员的推荐下申请了一张信用卡,并在激活时用电话设置了密码。

  让人意外的是,今年1月8日,黄小姐到鼓楼安泰中心的一家服装店购物,花费185元。店员在刷卡时,并没有让黄小姐输入密码,就能打出交易凭条。

  询问店员后,黄小姐这才发现,自己用了一年多的信用卡,原来是不用密码就能交易的。这次不用密码,就能刷卡“成功”的交易,让黄小姐觉得后果很严重。

  她说,幸亏发现得早,要不自己丢三落四的,万一丢失了信用卡,被人盗刷了,是不是都要自己来买单呢?随后,她慌忙致电招行信用卡客服电话,设置了刷卡交易密码。

  黄小姐的遭遇,并非个案。记者在采访中获知,市民邹小姐也是招行信用卡的客户,她通过招行客服电话查询得知,自己的招行信用卡也是不用密码就能交易的。原来所设的密码仅是查询密码,不用于交易。

  记者调查

  查询密码≠交易密码

  当初激活时设置的密码,为何“形同虚设”?

  招行信用卡客服人员对记者解释说,像黄小姐和邹小姐这样的情况,很可能是因为没有开通“消费凭密功能”。

  据介绍,信用卡密码分为查询密码和交易密码两种。查询密码可以查询信用卡自身的账务情况,交易密码则用来在消费中确认交易。持卡人可以根据个人消费习惯,选择“凭签名”交易,或设置交易密码,消费凭密。

  “有的持卡人以为自己设置了密码,但他们设置的只是查询密码,并非交易密码。那么在刷卡时,随便输入6位数字就能消费,还是只凭签名,没有密码保护的作用。”业内人士透露说。

  没有密码保护,卡若丢失被盗刷怎么办?

  招行信用卡客服人员告诉记者,如果消费者信用卡选择“签名”方式来确认交易,出现丢失,被人盗刷时,商家没有仔细确认持卡人的当场签名与卡背面所签名字迹是否一致,那么就由商家承担责任,而与消费者无关。

  建议

  “消费凭密”或更安全

  不过,尽管理论上信用卡被盗刷后签名不符,持卡人可以申请调单拒付。但事实上,持卡人举证和获得保障的困难很多,拒付并不像想象中的那般容易。

  因此,业内专家建议市民开卡时还是“多留个心眼”。

  “密码验证是信用卡支付安全管理中非常重要的一个验证工具,在同样情况下有密码的卡一定比无密码的卡安全。”中国银联福建分公司业务部有关负责人张宏祥告诉记者,“消费凭密”或许更安全,同时开卡者最好也开通账户变动短信提醒服务,在第一时间了解账户变动情况。

  福州某股份制银行信用卡中心客户经理何小姐提醒说,市民拿到信用卡后激活时,应向客服人员咨询密码设置问题,注意区分交易密码和查询密码,并按照提示分别进行设置。“一旦信用卡丢失,第一时间挂失,不但可尽可能减少被盗刷的风险,还关系到被盗刷是否能获得赔偿。”

  微博七嘴八舌

  网友“精妙绝伦93553”:

  银行在办卡时为什么不一次性告诉用户?你的密码是“查询密码”请再设一个“消费密码”,一般能有几个人知道要设两个密码?一旦被盗刷应由信用卡公司赔偿才合理!

  网友“勇不可挡523207”:

  在淘宝付款有短信提示输入校验码,移动查询也有,为什么银行不能有?如果卡主每次消费都有短信提示输入效验码,那么“强盗”还能得逞吗?

China merchants bank credit card with a years to know the password "was largely invisible"

 

origin

 

With a year of China merchants bank credit card in recent consumption just detection, has been lost password "was largely invisible," his card doesn't need a password.

 

question

 

Cardholder don't understand: activated clearly has set a password, how to trade, no? My credit card is lost, and that is not who can brush?

 

statement

 

China merchants bank credit card service personnel interpretation: probably in active credit card, ignore the trade password Settings, no open "consumption by close function", so in credit card transactions, not with password confirmation consumption.

 

consumers

 

Lost a year of password is "dummy"

 

In December 2011, citizens ms. Huang in China merchants bank staff at the recommendation of the applied for a credit card, and when activated by telephone set the password.

 

Surprising is that this year January 8, miss huang to drum tower Antaeus center a clothing store shopping, cost 185 yuan. The clerk in charge, and didn't want to let the ms. Huang password, you can hit transaction slip.

 

Ask the clerk, ms. Huang this found that, with more than a year of credit card, it is not the password can trade. This need not password, you can charge "successful" deal, let ms. Huang think the consequences will be severe.

 

She said, fortunately found early, or their forgetful, one thousand lost credit card, being stolen brush, whether all have to pay? Then she hurriedly call China merchants bank credit card customer service telephone, set up charge trade password.

 

Ms. Huang experience, not the case. Reporter in the interview acknowledge that people miss zou is China merchants bank credit card customers, her through the China merchants bank customer service call that, China merchants bank credit card is not the password can trade. Originally set password is only inquires the password, not to be used for trading.

 

Journalists to investigate

 

Inquires the password indicates a trade password

 

At the beginning when activated password, why "was largely invisible"?

 

China merchants bank credit card service personnel to reporters said, like ms. Huang and miss zou this situation, probably because no open "consumption by close function".

 

According to introducing, credit card password is divided into inquires the password and trade password two. Inquires the password can inquires their credit card billing, trade password is used to in the consumer in the confirmation. Cardholder can according to the personal consumption habits, choose "by signature" transactions, or set up trade password, consumption in secret.

 

"Some cardholder think you set your password, but they set is inquires the password, not trade password. Then in charge, literally input 6 digits can consumption, or just by signature, no password protection role." The personage inside course of study revealed.

 

No password protection, KaRe lost or stolen brush?

 

China merchants bank credit card service personnel to tell a reporter, if consumer credit card choice "signature" means to confirm the transaction, there is lost, stolen brush, merchants did not carefully confirm the cardholder's signature on the spot and on the back of the card that the signature is consistent, then by businessmen assume responsibility, and has nothing to do with consumers.

 

Suggestions

 

"Consumption by secret" or more safety

 

However, although in theory the credit card stolen brush after signature discrepancy, the cardholder can apply for adjustable single protest. But in fact, the cardholder burden and obtain safeguard difficulties are many, do not like to imagine in protest to be easy.

 

Therefore, the industry experts suggest citizens open CARDS or "how to stay in mind".

 

"Password validation is credit card safety management is very important in a validation tool, in the same circumstances have password card must be better than WuMiMa card security. Unionpay fujian branch department related person in charge ZhangHongXiang told reporters, "consumption by secret" may be more security, at the same time open the card also had better open account change SMS alert service, in the first time know account changes.

 

Fuzhou a joint-stock bank credit card center customer manager HeXiaoJie warn that citizens get credit card after activation, should to the personnel of the service consulting password problem, distinguish trade password and inquires the password, and according to clew separately set. "Once the credit card is missing, the first time report the loss of STH, it not only can reduce the risk of stolen brush, but also related to the stolen brush can win compensation."

 

Micro bo all

 

Net friend "masterly 93553" :

 

Bank card in the why not one-time tell users? Your password is "inquires the password" please to have a "consumption password", general can have several people know to set up two password? Once stolen brush should be from the credit card company only reasonable compensation.

 

Net friend "yong not against 523207" :

 

In taobao payment have message prompt input check code, mobile query also has, why can't the Banks have? If the card master every time consumption have message prompt for a code, then "robber" can still succeed?

 

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