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花旗银行欲借信用卡圈地中国 针对大企业发商务卡

来源:新周刊 小编:朱岳 2013/01/30

  花旗银行欲借信用卡圈地中国 针对大企业发商务卡

  针对中国内地大型企业和跨国企业发商务卡,过去这项业务一向被中资银行掌控,花旗是第一家涉足的外资行。

  当汇丰选择下乡时,花旗选择了信用卡。顶着全球最大的信用卡发行机构的帽子,花旗银行对于进入中国内地——这个被视为下个十年全球最大的信用卡市场一直野心勃勃。2012年,他们如愿了。花旗(中国)的字样终于被单独地印在了一张写满中文的信用卡上。

  花旗全球零售银行总裁、亚太区消费金融业务总裁罗中恒,充满优越感地冲着中国内地市场上的竞争者说,“花旗信用卡业务的盈利达到30亿美元,我们知道信用卡业务是怎么赚钱的”。

  而事实上,截至2011年年底,这个市场上累计发行了2.85亿张信用卡,却没一家银行被公认为赚了钱。

  虽说是联名卡,发卡对象还是以中资行已有的客户为主;利润分成时,也是中资行占大头。10年合作,花旗攒下的只有本土化经验。

  过去10年,花旗(中国)的标识始终跟在浦发银行(600000,股吧)后面。那时候,受政策的限制,外资银行不能单独在国内发行信用卡,要进中国,只能与中国的银行合作,发行联名卡。据说,花旗首先示好的是招商银行(600036,股吧),但招商银行的董事长马蔚华更坚持建立自己独立的品牌,选择了一家知名度不高的台湾银行结盟。

  从一开始,花旗与浦发银行的“牵手”就是各取所需——前者砸下近6亿元,换来在中国内地曲线发卡;后者以5%的股权,引入一支“经验丰富、技术先进”的团队。至少在当时,浦发的国际范儿名副其实:组建于2004年的浦发信用卡中心,首席执行官和所辖4个部门的正职均来自花旗。首席执行官向“管委会”汇报,管委会由3个“花旗人”和3个“浦发人”组成。此外,花旗还贡献了最新版本的业务系统,所有数据都集中到其位于新加坡的亚太数据处理中心处理。

  可中国的事情常常是老外不能理解的。浦发花旗联名发卡的时期,也正是国内大小银行轰炸式的发卡的时期。如果你还记得那些在写字楼下、商场和地铁站入口以及学校食堂门口,不同银行一字排开的信用卡推广点,便不难理解在大多数中国人眼里,一个花旗(中国)的Logo远远比不上一瓶花生油抑或一个MP3实惠。

  合作的过程中,双方都意识到,外资行的优势在品牌建设,而中资行的强项是客户基础和市场占有率。因此,虽说是联名卡,发卡对象还是以中资行已有的客户为主;利润分成时,也是中资行占大头。

  信用卡产品的“定律”是,规模效应,发行量达200万张以上才能实现盈亏平衡。而浦发银行的财报显示,直至最近几年,联名花旗发行的信用卡才出现明显的增长,分别为2009年79万张,2010年99万张,2011年149万张。截至2011年年底,浦发共发行信用卡611万张,而招商银行则已超过4000万张。

  用花旗中国董事长、首席执行官欧兆伦的话说,与浦发的合作,“我们积累了宝贵的本土经验”。的确,上个十年,无论是从利润还是品牌推广上考量花旗(中国)都不足道,他们的收益与汇丰、渣打、东亚等外资银行相去甚远,攒下来的只有经验。

  花旗希望借此表明一种姿态,愿意把一家全功能银行开进地铁站的金融品牌,不是高不可攀的,而是亲民的,他们重视广大的工薪阶层。

  拿下在中国内地独立发行信用卡的牌照之后,起初,花旗的反应都在业界的意料之中。先是陆续撤走派驻在浦发信用卡中心的员工,随后通过大宗交易一次性清空了手里所有的浦发的股票,接着对外宣布“位于张江的数据中心已经建成并且投入使用”。

  是的,这是一次难得的迎头赶上的机会,他们有理由高调、积极。但很快观众就hold不住了。8月底,花旗在中国内地的第29家支行开业,地点是上海人民广场地铁站。此前,即便是中资银行也没在地铁站设立过正经的支行,顶多摆一台ATM机,昭示存在。

  花旗的架势显然是来真的。人民广场地铁站,是全国客流量最大的地铁站,世博会期间,每天有70万人次在这里集散。上海地铁的1号线、2号线、8号线在这里交汇。他们挑了站内最大的换乘厅——大三角换乘厅,占地面积与其他格子间大小的商铺相比,底气十足;柜台数和等候座位与普通的支行规模相仿;除了随处可见的海报和Logo,甚至还在营业厅外墙上安装了一块长4.5米、宽2.5米的液晶屏,全天滚动播出天气信息、金融数据、国内外时事以及花旗的产品。

  这家支行的运营成本比其他支行高15%,主要因为营业时间比所有的银行都长——工作日从上午8点到晚上8点,双休日从上午10点到下午5点。也因为配备了更多的人手,包括个人银行客户经理、贷款专员和银行服务人员在内共40人。

  花旗希望借此表明一种姿态,愿意把一家全功能银行开进地铁站的金融品牌,不是高不可攀的,而是亲民的,他们重视广大的工薪阶层。延长营业时间就是为了方便上班族在上班的路上和下班后来办业务;足够多的人手就是为了哪怕只是路人在门口张望,也立刻会有客户经理手持iPad上前介绍服务。

  当四大国有银行把同城跨行取款手续费上调到4元的时候,花旗的借记卡在国内外的花旗银行和跨行查询、取现均免除手续费,网上银行甚至对国内异地跨行转账也免手续费。这些“零手续费”的服务,过去的门槛是最低余额月均8万元。地铁支行将其调整为12个月内存款累计达8万元,刚开业的几个月还一度降为5万元。

  “我们将以平均每个月开两家的速度在中国铺开网点,并将继续在地铁站开设支行,且不限于上海。”人民广场地铁支行开业的当天,欧兆伦宣布。这个速度是监管方规定的上限,它意味着到今年年底,全国范围内会开出10家新的花旗支行。明眼人相信,花旗独立发行信用卡的时候到了。

  针对中国内地大型企业和跨国企业发商务卡,过去这项业务一向被中资银行掌控,花旗是第一家涉足的外资行。

  这一次,花旗没再标榜团队和技术,信用卡最大的卖点被描述为“月入3500元即可申请”,与中资行入门级的信用卡申请条件差不多。高端卡也只需要月入6500元。如愿以偿地再次被媒体贴上“亲民”的标签。其实,当年花旗和浦发联名发行的信用卡门槛也仅仅是“年薪3万”,吸引力却似乎不及这次。或许这就是所谓的宝贵的本土经验。

  宣传策略的背后,他们选择的却是一套不同于中资行的模式——不以牺牲年费来圈地,号称“信用卡年费、手续费和利息三大收入的比例将与全球惯例看齐”。目前的两款人民币卡产品,较低端的第一年免年费,第二年起年费300元;较高端的年费为2000元——一点儿也不“亲民”。

  “他们也是不得已。”一位中资行信用卡中心负责人分析说,在花旗进入之前,国内的信用卡市场已被中资行圈走了95%,即使免年费,也不见得还能圈到地;信用卡业务需占用银行的贷款额度,同时发卡行的回佣金在不断下降,这些问题不仅困扰中资行,也对外资行是个挑战,如果再免年费,他们只会难上加难,“收些钱,至少可以筛出来一批有价值的客户,愿意花钱养着信用卡,而不是从信用卡里透支养自己”。

  另一部从中资行取来的真经是,针对中国内地大型企业和跨国企业发商务卡。过去,前者的金融业务一向被中资银行掌控,花旗是第一家涉足的外资行,也是第一家全球性银行。花旗的商务卡包括差旅卡和采购卡两类,瞄准的是企业中资金进出最频繁、交易数额最大的人群。

  “使用之初,企业可以获得种种优惠,而当成千上万名员工都习惯使用某家银行的商务信用卡后,其个人信用卡的使用就显得‘水到渠成’了。”上述中资行信用卡中心负责人说。

  以此为切入点,加之其全球的网点以及国际化金融服务的经验,对于花旗而言,更大的生意和竞争力在于可以为中国企业海外融资牵线搭桥,目前成功的案例已有中石化、中海油、华润创业等。

  信用卡只是一个开始。

Citibank credit card to borrow enclosure for large enterprises in China to send business CARDS

 

According to the Chinese mainland large enterprises and multinational companies send business CARDS, the past has always been the business in Chinese Banks, citigroup is the first in a foreign line.

 

When HSBC choose go to the countryside, citigroup chose the credit card. The top of the world's largest credit card issuers hat, citigroup to enter the mainland China - this is considered as the next ten years the world's largest credit card market has been ambitious. In 2012, they get the. Citigroup (China) "was finally alone printed on a write full Chinese credit card.

 

Citigroup global retail bank President, Asia Pacific consumer banking business LuoZhongHeng President, full of superiority to blunt the Chinese mainland market competitors said, "citibank credit card business profit of $3 billion, we know that the credit card business is how to make money".

 

In fact, by the end of 2011, the market accumulated issued 285 million credit CARDS, but not a bank is recognized as earned money.

 

Although it is a card, hairpin object or in the Chinese line existing customers give priority to; Profit sharing, is also the Chinese line accounted for. Ten years' cooperation, citigroup saved only localization experience.

 

Over the past decade, citigroup (China) logo always follows the Shanghai pudong development bank (600000, guba) back. At that time, the policy limit, foreign Banks in China can't separate issue credit, enter into China, and only China's bank card cooperation, issue. It is said that citigroup first and good is China merchants bank (600036, share it), but China merchants bank chairman of the board MaWeiHua more to build up their own brand, choose a less-known alliance bank of Taiwan.

 

From the beginning, citigroup and Shanghai pudong development bank "hand in hand" is what they really need - the former hit nearly 600 million yuan, for in mainland China curve hairpin; The latter with 5% of the equity, the introduction of a "rich experience, advanced technology" team. At least at the time, pudong development international fan son really: founded in 2004, Shanghai pudong development credit card center, CEO and four departments and principle are from citigroup. Chief executive to "the ac" report, the ac consists of three "citigroup" and three "pu fa" composition. In addition, citigroup also contributed the latest version of the business system, all data on its in Singapore asia-pacific data processing center processing.

 

Can China things are often foreigners can't understand. Shanghai pudong development citigroup joint hairpin period, it is also the domestic size bank bombing type hairpin period. If you still remember those in office buildings, shopping mall and subway station entrance and the school dining room, open different bank credit card TuiGuangDian, it is not difficult to understand in most Chinese eyes, a citigroup (China) Logo is far than a bottle of peanut oil or an MP3 benefits.

 

In the process of cooperation, both sides realize, foreign done advantage in the brand construction, and Chinese done strength is customer base and market share. Therefore, although it is a card, hairpin object or in the Chinese line existing customers give priority to; Profit sharing, is also the Chinese line accounted for.

 

Credit card products "law" is, the scale effect, the circulation of more than 2 million copies to realize the profit and loss balance. Shanghai pudong development bank and the results show that until recent years, joint citigroup issued credit card to appear obvious growth, respectively in 2009, 790000 a, 2010 a, 2011, 1.49 million copies. By the end of 2011, a total of 6.11 million pieces of pudong development issue credit, and China merchants bank has more than 40 million copies.

 

Use citibank China chairman, chief executive European trillion's words, and Shanghai pudong development cooperation, "we accumulated valuable local experience". Indeed, the last ten years, both in terms of profit or brand promotion consideration on citigroup (China) are of no consequence, their income and HSBC, standard chartered bank, east Asia and other foreign bank, save far down only experience.

 

Citigroup hoping to show that a kind of attitude, willing to take a full function bank into the subway station financial brand, not unattainable, but close to people, they pay more attention to the working class.

 

Scored in mainland China to issue credit independent licence after, at first, citi's reaction in the industry in expectation. In first withdraw stationed in Shanghai pudong development credit card center staff, then through the block trade disposable clean up the hand all the pudong development stock, then announced "is located in zhangjiang data center has been built and put into use".

 

Yes, this is a rare chance to catch up, they have reason to high-profile, positive. But soon the audience will hold not to live. The end of August, citigroup in mainland China 29 sub-branches opening, the location is the Shanghai people's square subway station. Earlier, even if Chinese Banks are not in the subway station set up down the branch, and it put an ATM machine, there shows.

 

Citigroup attitude is obviously to really. The people's square subway station is the largest passenger subway station, during the world expo has 700000 people every day in this distribution. Shanghai metro line 1 and line 2, line here, 8 intersection. They picked the station's largest transfer hall -- big triangle transfer hall, cover an area of an area and other grid size between the shops, compared with a bottom spirit; Counter number and wait for seat and ordinary branch similar scale; In addition to the posters and Logo can be seen everywhere, even in the business hall was installed on the wall on a piece of 4.5 meters long, 2.5 meters wide LCD screen, all day long scroll broadcast weather information, financial data and current affairs at home and abroad and its products.

 

The branch of the operating costs than other branch as high as 15%, mainly because the business hours than all the Banks are long - working days from 8 a.m. to 8 PM, double cease day from 10 am to 5 PM. Also because equipped with more people, including personal bank account manager, loan specialist and bank service personnel in all forty people.

 

Citigroup hoping to show that a kind of attitude, willing to take a full function bank into the subway station financial brand, not unattainable, but close to people, they pay more attention to the working class. Extend the business time is for the convenience of office worker on the way to work in the later work and do business, Enough manpower to even passers-by in the doorway look, also immediately and there will be a customer manager hand iPad to introduce service.

 

When the four major state-owned Banks to withdraw the city an inter-bank charges raised to 4 yuan, citi's debit card in the domestic and foreign national city bank of New York and an inter-bank inquiry, withdraw cash from all charges, the bank on the net even for domestic different an inter-bank transfer fee is free. These "zero fee" service, the threshold is minimum balance standard of 80000 yuan. The subway branch will be adjusted for the 12 months deposit amounted to 80000 yuan, has just opened a few months had decreased to 50000 yuan.

 

"We will be with the average every month open two speed in China, and will continue to spread outlets in subway station set up branch, and not limited to Shanghai." The people's square subway branch opened on the same day, the mega Aaron announced. The speed is regulators had prescribed limit, it means that by the end of this year, the nationwide will quote ten new citigroup subbranch of a bank. It believe that citigroup independent issue credit card come.

 

According to the Chinese mainland large enterprises and multinational companies send business CARDS, the past has always been the business in Chinese Banks, citigroup is the first in a foreign line.

 

This time, citigroup hasn't flaunt team and technology, the biggest selling point of credit card is described as "income 3500 yuan can apply for", and Chinese line entry level credit card application conditions almost. High-end card also need only income 6500 yuan. Favorableness again by the media labeled as "close to people" label. In fact, the citigroup and pudong development jointly issued credit card threshold is only "the annual salary of 30000", seems to be less than the attraction. Perhaps this is the so-called precious local experience.

 

The propaganda strategy behind, they choose is a set of different from Chinese done mode - not to sacrifice the annual fee to turf, known as the "credit card year cost, charges and interest of the three big income proportion with the global practice will be more". The 2 RMB card products, lower-end first year annual fee from the second year, the annual fee is 300 yuan; The higher costs 2000 yuan a year - don't "close to people".

 

"They are also necessary." A Chinese line credit card center director analysis said that in citigroup before entering, the domestic credit card market has been Chinese line circle go 95%, even from the annual fee, also not necessarily can ring to land, Credit card business need to take up the bank loans, and at the same time hairpin done to commission continue to drop, with these problems not only Chinese line, but also to foreign line is a challenge, if again from the annual fee, they will only them harder, "collect some money, at least can screen out a number of valuable customers, willing to spend money to raise a credit card, not from credit card overdraft keep yourself".

 

Another Chinese line from take the scripture is, in view of the mainland China large enterprises and multinational companies send business CARDS. In the past, the former financial business has always been in Chinese Banks, citigroup is the first in a foreign bank, is also the first a global bank. Citi's business card including travel card and purchasing card two kinds, is targeting enterprises capital in and out of the most frequent transactions, the biggest crowd.

 

"At the beginning of the use, the enterprise can get a variety of preferential, and as thousands of thousands of employees are used to some bank credit card business, the personal credit card use is" follow "." The above Chinese line in credit card center.

 

Based on this starting point, and its global network and international financial service experience, for citigroup is concerned, more business and competitiveness in May for Chinese enterprises overseas financing as bypass, the successful case for sinopec, cnooc, China resources business, etc.

 

Credit card is just a start.

 

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